Homeowner protection
The MyHomelyHub Guarantee
When you pay for a job through MyHomelyHub, you're covered for up to £1,000 per job if the work isn't right and the professional won't fix it.
Pay through MyHomelyHub
Pay the job price or stages securely on the platform. That's what makes the job eligible.
Claim within 30 days
From the day the job is marked complete, use 'Claim under the Guarantee' on the job page.
Show us what happened
Add photos, the quote and messages. Our team reviews both sides and decides fairly.
What's covered
- Poor workmanship that the professional won't put right
- Damage to your property caused by the professional
What's not covered
- Jobs paid directly to the professional, outside MyHomelyHub
- Claims made more than 30 days after the job was completed
- Anything above £1,000 per job
- Problems you haven't given the professional a fair chance to put right
- Changes of mind, or work you asked for that differs from the agreed quote
The Guarantee sits alongside our Complaints Policy and Terms. Each claim is reviewed by our team, who may ask both sides for more information before deciding.